Frequently Asked Questions
When will my order be shipped?
Our hair oils are made in small batches, and in some cases they are made to order. However, we try to keep our processing time between 2-4 business days.
An Update on US Tariffs
United States Orders — Tariffs & Duties
Due to changes in U.S. import tariffs, we unfortunately can no longer absorb these additional costs for orders shipped to the United States. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we navigate these changes as a small business. Moving forward, applicable tariffs and import duties for U.S. orders will be calculated and charged to customers at checkout, before their orders are shipped. These orders will be sent using a Delivered Duty Paid (DDP) shipping service, meaning the applicable duties and tariffs will be prepaid on your behalf to help ensure a smoother delivery experience.
Orders Within Canada
As Blue Organik is proudly based in Nova Scotia, Canada, orders shipped within Canada should remain unaffected by U.S. tariffs.
How much is shipping and where is delivery available?
Our shipping fees range from $6.99 to $19.99 CAD, depending on your location. We currently only ship between the US and Canada. US Orders may be subject to tariffs which will be applied in advance at checkout
When will my order arrive?
Orders are shipped from Nova Scotia, Canada. Orders within Canada can take 3 to 7 business days depending on your province, and to the U.S.A. it can take from 5 to 9 business days.
How can I track my order?
After your order has been shipped, it may take up to 48 hours for your tracking number to become available. You will receive an email with information on where to track your order once it is shipped.
I need help locating my order
We will do our best to help you locate your package and provide you with solutions if your order has been lost in transit. We are also more than happy to ask our delivery partners for updates or photos of the delivery to help you locate your package. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest you check with your neighbours and verify the provided address is correct. Unfortunately, we are not held responsible for stolen/lost packages if the tracking information shows delivered.
What shipping carriers do you work with?
We use all major carriers and local courier partners.
Will I be charged any duties?
No duties are charged for costumers within Canada. US orders may be subject to the ongoing tariffs and the calculated fee will be charged at the time of checkout.
What is your return policy?
Due to the nature of our products, we are unable to offer returns of any kind for hygiene and safety reasons. However, if you experience any issues using our oils, please let us know within 14 days from delivery, and we'll do our best to offer a resolution.
My order arrived damaged or broken
Please send us a photo of the bottle and damaged product within the first 24 hours of delivery to: support@blueorganik.com. We will contact our carrier, and you will receive a replacement or credit when approved.
Are your oils hypoallergenic?
Our oils contain a mix of many beneficial organic ingredients. However, please review carefully each product's ingredient list before purchasing. If you are allergic to any of the ingredients on the list, please avoid use. We cannot guarantee cross contamination of the ingredients. Always do a 24-Hour patch test before using it if you are prone to any sensitivities. We are not liable for allergic reacions and ask that you discontinue product use if allergies are developed.
Have any questions we missed?
Please feel free to reach out by contacting us through the form below or to support@blueorganik.com